THE LOBBY IS OPEN - Monday - Thursday (8am - 5pm), Fridays (8am - 5:30pm).  MASKS ARE REQUIRED FOR EVERYONE.

We are currently following COVID-19 safety protocols, including proper social distancing and we are requiring everyone to wear masks while you are inside the Credit Union. 

THE DRIVE-UP IS OPEN - Monday - Thursday (8am - 5pm), Fridays (8am - 6pm).  

  • Access the Drive-Up via Rutherford St, located behind the Credit Union near the parking deck. 
The Drive-Up is a great option if you do not want to visit the Lobby.  Please also consider using the mobile app, surcharge-free ATM networks and phone services to transact business.  Checks may also be deposited via the mobile app.  

Resources: 

 

 
 
 

MEMBER UPDATES

January 5, 2021

Economic Impact Payments

If you have a question regarding your Economic Impact Payment (EIP) please visit IRS.gov.  Everything received has been posted. On Monday, January 4, the IRS made additional information public about EIPs. The IRS did not directly acknowledge or address the erroneous EIPs by ACH that were directed to taxpayer accounts. It did say that some payments may have gone to accounts that are closed or no longer active; and that people who are eligible for an EIP that did not receive one can claim it on their 2020 tax return. Nacha estimates that, in total, as many as 13 million of the 113 million EIPs issued by ACH may be in this category.

The IRS online portal “Get My Payment” was updated on January 4 with current EIP status information. For people in the category described above, the portal will say that the status of their payment is not available.

The best information we have at this time is that all EIPs that will be sent by ACH have already been completed, with a settlement date for all of January 4. Nacha does not anticipate that any additional round two EIPs will be made by ACH. For the EIPs that are returned to the IRS, Nacha believes that the IRS will not re-issue payments by any method, but that the intended recipients will have to claim the payments on their 2020 tax returns.

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June 2, 2020

Duke Credit Union Stands Against Racism. 
Click Here For Resources for Understanding and Confronting Racism and Its Impact
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April 17, 2020

Economic Impact Payments

Duke Credit Union is posting payments as soon as the funds are received.   Unfortunately, we are unable to predict timing of electronic payments or checks since payments are based on each member's individual status.    
Please Click Here for More Information from the U.S. Government/IRS:
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March 19, 2020

Message from Daniel Berry , CEO - Lobby Closure (By Appointment Only 919.684.6704)

As North Carolina continues to be impacted by the global spread of Coronavirus (COVID-19), we want to assure you that Duke University Federal Credit Union is here to serve your financial needs.  During this rapidly evolving situation, our main priority is the health, safety, and well-being of our members and staff.

Beginning Monday, March 23, 2020 at 8:00 am, for everyone’s safety, we are closing the lobby and limiting service to appointments only. Please make an appointment 919.684.6704 to enter the lobby or to meet with a loan officer in person during our posted lobby hours (Monday-Thursday 8:00 am - 5:00 pm, Friday 8:00 am - 5:30 pm).  We will also accommodate your requests by phone and online. 

The Drive Up* will remain OPEN to serve you.   
  • Monday - Thursday (8:00 am - 5:00 pm)
  • Friday (8:00 am - 6:00 pm)  
*Limit of 3 Drive Up transactions per visit.  Photo ID is required for all transactions.

We have made it easier than ever for you to manage your accounts remotely.  If you have not already established remote access to your account, please contact us.  We will be happy to set this up for you.  
  • Online Account Access 24/7 
  • Direct Deposit
  • Mobile App
    • View transactions, Make transfers, Billpay
    • iMobile Deposit (take a photo of a check to make a deposit)
    • Card Controls (turn on/off your debit or credit card)
  • Surcharge-Free ATMs (no fees for withdrawals)
  • Call Center 919.684.6704
  • Drive Up backside of Erwin Square building beside the parking deck, access via Rutherford St.
Should you or your family be impacted by COVID-19 and need financial support, we are here to help.  Members of our team are ready to provide you financial guidance and discuss any financial arrangements you may need to help you through this difficult time, such as credit line increases and loan modification.  Please contact us 919.684.6704 to find out about assistance that may be available to you.  
 
We are closely monitoring the situation and evaluating additional measures to support Duke Credit Union members, all the while keeping safety in mind.  Thank you for your patience and trust in Duke University Federal Credit Union.  Please know we are thinking of you and your families and will support you through these challenging times.
 
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March 12, 2020

Message from Daniel Berry , CEO - Coronavirus (COVID-19) Response

 
Duke University Federal Credit Union is closely monitoring the latest reports from Duke University and the Centers for Disease Control (CDC) amid growing concerns about the Coronavirus COVID-19.  We have already taken a number of precautionary measures for the health and safety of our members and staff.  Please visit Duke Coronavirus Response for the latest updates. 

We are here to serve you during these extraordinary times.   We have made it easier than ever for you to manage your accounts remotely.
 
  • Online Account Access 24/7  
  • Direct Deposit
  • Mobile App
    • View transactions, Make transfers, Billpay
    • iMobile Deposit (take a photo of a check to make a deposit)
    • Card Controls (turn on/off your debit or credit card)
  • Surcharge-Free ATMs
  • Call Center 919.684.6704
  • Drive-Up (backside of Erwin Square building beside the parking deck, access via Rutherford St.)
 
If you choose to visit us, our staff is available to serve you.  We have augmented daily cleaning procedures, have made hand sanitizers readily available, and are educating staff on best practices recommended by the CDC.   We are also happy to serve you through the Drive-Up (located on the backside of the building beside the parking deck - access via Rutherford St.).
 
For the safety of our members, visitors and team members, please refrain from visiting the Duke Credit Union lobby if you’re experiencing any of the following symptoms: fever, sore throat, cough, fatigue, runny nose, body aches or other flu-like symptoms.  As listed above, we have many alternative ways to serve you remotely. 
 
If you are impacted by COVID-19 and need our support, we are here to help.  Please contact us 919.684.6704 to find out about assistance that may be available to you, such as credit line increases and collection forbearance.
 
Thank you for your membership.  We are continually monitoring the situation and evaluating additional measures to support Duke Credit Union members and our team members.