Monitor Your Accounts!


Here is how our alert system for potential fraud works: 

  1. When potential fraud is detected, you will receive an automatic email notification with the option to reply with “fraud” or “no fraud.” 
  1. One minute after the email, you will receive a text alert from 32874 between 7 a.m. and 9 p.m., which has the “fraud” or “no fraud” option. (*SEE BELOW) 
  1. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud. Remember – our messages will never ask for your PIN or account number. 

Keeping your accounts secure is our top priority!  

Fraud Center Hotline (800) 417-4592.  

*TIP:  If you add 1 (800) 417-4592 to your cell phone contacts and label it “Duke CU Fraud Center,” it will display whenever you get a call from this number.