The LOBBY is OPEN (Closed Holidays)Mon - Thurs (8am - 5pm) and Fridays (8am - 5:30pm) No Appointment Necessary. 

How may we assist you? 

  • Urgent Matters/Fraud:  call (919) 684-6704 during regular business hours (Mon-Fri, 8:00 am-5:00 pm) 
  • To report Lost/Stolen Card:  call (919) 684-6704, after hours call (888) 297-3416

ALWAYS CARRY A BACKUP CARD IN CASE YOUR CARD IS LOST, BLOCKED OR STOLEN.

We are unable to instantly issue replacement cards at this time.  Upon request, a replacement card may be ordered and mailed to you.  Please note a $20 fee may apply.      

For all other requests, please complete/submit the form below.

If you are submitting a request on the weekend or after business hours, we will respond during regular business hours (Monday-Friday, 8:00 am - 5:00 pm).
  
IMPORTANT:  This line of communication is not secure.  Please submit general inquiries only and do not include account or other confidential information.  A representative will contact you within 24 hours or the next business day.

* Indicates required field

*
*
*
*
There was an error submitting the form

Thank you for your submission!

We will be in touch with you during regular business hours (Monday-Friday, 8:00 am - 5:00 pm).  

  • To Report Fraud/Lost/Stolen Card:  (919) 684-6704, after hours call (888) 297-3416
LOBBY OPEN:
Monday - Thursday
8am - 5pm
Friday
8am - 5:30pm
 
DRIVE-UP OPEN:
Monday - Thursday
8am - 5pm
Friday
8am-6pm
 
Closed Holidays 
ID Required