How may we assist you?
- Urgent Matters/Fraud: call (919) 684-6704 during regular business hours (Mon-Fri, 8:00 am-5:00 pm)
- To report Lost/Stolen Card: call (919) 684-6704, after hours call (888) 297-3416
ALWAYS CARRY A BACKUP CARD IN CASE YOUR CARD IS LOST, BLOCKED OR STOLEN.
For all other requests, please complete/submit the form below.If you are submitting a request on the weekend or after business hours, we will respond during regular business hours (Monday-Friday, 8:00 am - 5:00 pm).
* Indicates required field
Thank you for your submission!
We will be in touch with you during regular business hours (Monday-Friday, 8:00 am - 5:00 pm).
- To Report Fraud/Lost/Stolen Card: (919) 684-6704, after hours call (888) 297-3416
8:00 a.m. - 5:00 p.m. (M-F)
All inquiries before/after business hours may be directed through the Contact Us form located on this page. We will respond during regular business hours.
Fax (919) 660-9859
*The Lobby is open during regular business hours. No appointment necessary.
To Activate A New Card:
Received via U.S. Mail
Activate by phone
(in-person at our location)
Activate your card at a Duke Credit Union ATM machine by checking a balance or making a withdrawal.