Duke Credit Union has received information from several members regarding an uptick in Caller ID Spoofing. Spoofed calls are when a call appears to be coming from one phone number but is, in reality, coming from a scammer with a different phone number. Your caller ID may say that the call or text is coming from Duke University Federal Credit Union when it is not. If a call seems suspicious hang up (do not redial) and call us back directly at 919.684.6704.
You may not be able to tell right away if an incoming call is a spoofed call or not. Be extremely careful about responding to any request for personal identifying information.
Never give out any of the following details in response to unexpected or suspicious calls.
- Account Numbers
- Social Security Numbers
- Mother's Maiden Names
- Other Identifying Information
Use caution if you are pressured to share personal information immediately.
If you get an inquiry from someone who states they are representing a company or a government agency, hang up and do not redial. Call the number on your account statement directly, or the number on the company or government agency's website, to verify the authenticity of the request. A legitimate source will usually send you a written statement in the mail before calling you, particularly if the caller is asking for a payment.
Current regulations make it difficult for law enforcement to track down and stop these callers or for telecom companies to block them. If you think you, or someone you know, has been the victim of a spoofing call, please report it to the NC Consumer Protection Division at 1(877) 566-7226 or file a complaint online.
Resource: Federal Communications Commission Guide on Caller ID Spoofing