What is iPay QuickPay?

iPay QuickPay is a voice-driven capability that enables members to access certain information about bill pay on an Alexa-enabled device.  The integration of iPay Bill Pay QuickPay with Amazon’s Alexa allows you to use simple voice commands to securely and quickly make a bill payment, review scheduled payments, and request basic information about payment history.

What are the requirements to use iPay QuickPay?

Account holders need a smartphone (device) with the Alexa App installed, an Amazon account, and any Alexa-enabled device.

How can subscribers enroll in iPay QuickPay?

Members need an iBill pay account to start using iPay QuickPay. Then the Alexa skill must be enabled.

 SET UP/ENROLL ACCOUNT – Duke Credit Union Online Setup
  1. Log in to Duke Credit Union’s iAccess banking site – Click on the iPay Bill Pay Tab.
  2. Select the My Account Tab.
  3. Got to the Voice Bill Pay section, and select the Add Alexa
  4. Answer the challenge phrase questions.
  5. Enter credentials and submit (this completes the online set up).

NEXT, LINK YOUR BILL PAY ACCOUNT to iPay QuickPay – Alexa Phone App Set Up

  1. Within the Alexa App on your device, search for the iPay QuickPay Skill in the Amazon Skill Store and choose Enable.
  2. When prompted, enter the credentials created in bill pay to begin linking your bill pay account to iPay QuickPay.
  3. Create a 4-digit PIN that will be requested each time iPay QuickPay is launched.
  4. Authorize the account link (select I agree, Link Account to complete the account linking process).
  5. Acknowledge the related Alexa policies.
  6. Now you may say “Alexa, start iPay QuickPay”.

  1. Use Alexa to start the bill pay feature – say “Alexa, start iPay QuickPay”.
  2. Authenticate access using the established four-digit PIN.
  3. Make a payment by speaking the payee name, the payment amount, and the payment date.

 PLEASE NOTE:  You must speak the payee name exactly the same way it was entered into the system